Createchz

  • Albany New york
  • +1 (502) 849-6952
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Privacy Policy

Createchz Corporation (“Createchz”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our websites createchz.com and chelure.com, or engage with our services or products. By using our websites or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal and non-personal information in the following ways:

a. Personal Information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (handled via secure third-party gateways)

  • Company name (for business clients)

  • Any other information you voluntarily provide

b. Non-Personal Information:

  • IP address

  • Browser type and version

  • Referring URL

  • Device information

  • Usage data and website activity via cookies or analytics tools

2. How We Use Your Information

We use your information to:

  • Process transactions and deliver services or products

  • Respond to customer inquiries

  • Improve website functionality and customer experience

  • Send administrative or promotional emails (you may opt out)

  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Payment gateways, logistics partners, and hosting providers

  • Legal Requirements: If required by law, court order, or regulatory authority

  • Business Transfers: In case of a merger, acquisition, or asset sale

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and collect site analytics. You may disable cookies through your browser settings.

5. Data Security

We use industry-standard security measures to protect your personal data. However, no transmission over the internet can be guaranteed to be 100% secure.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent at any time

  • Request data portability (where applicable)

To exercise these rights, contact us at support@createchz.com or support@chelure.com.

7. Third-Party Links

Our websites may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies independently.

8. Children’s Privacy

Our websites are not intended for children under 13. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted with the revised effective date. Your continued use signifies acceptance of these changes.

10. Contact Us

For questions or concerns regarding this policy, contact:

Createchz Corporation
Email: support@createchz.com / support@chelure.com
Website: www.createchz.com / www.chelure.com

Payment and Refund Terms

These payment and refund terms apply to all transactions on createchz.com (service-based) and chelure.com (product-based), operated by Createchz Corporation.

1. Payment Policy

  • All payments are 100% upfront, regardless of whether you are purchasing services from Createchz or products from Chelure.

  • No service or product will be initiated or shipped unless full payment has been received and verified.

  • Payments must be made via the accepted methods listed on the respective websites (credit/debit cards, PayPal, bank transfers, etc.).

  • You are responsible for any applicable transaction fees or currency conversion charges.

2. Refund Policy

We are committed to delivering quality services and products. However, under the following conditions, a refund can be requested:

a. For Createchz Services:

You may be eligible for a full refund within 60 days of payment if:

  • The agreed-upon service has not been delivered in part or in full.

  • No substantial progress or milestones were achieved as outlined in your service agreement.

Non-refundable conditions:

  • Change of mind after work has commenced

  • Delays caused by lack of required client input or documentation

b. For Chelure Products:

You may be eligible for a full or partial refund within 60 days of purchase if:

  • The product is not delivered within the expected timeframe.

  • The product is delivered in a damaged, defective, or non-intact form.

  • The product delivered does not match the description or order confirmation.

Refund Process:

  1. Email support@chelure.com or support@createchz.com with:

    • Order ID

    • Proof of payment

    • Reason for refund request

    • Supporting evidence (e.g., photos of damaged goods)

  2. Refunds, once approved, will be processed within 7–14 business days to your original method of payment.

3. Cancellation Policy

  • Service cancellations must be requested in writing before any work has commenced.

  • Orders for products cannot be canceled once the items have been dispatched.

4. Disputes and Chargebacks

We encourage you to contact us first to resolve any concerns before initiating a dispute or chargeback. Unauthorized chargebacks may result in suspension of service or legal action.

5. Policy Amendments

We reserve the right to amend these terms at any time. Changes will be published on our websites with an updated date.

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